How often will you post updates? And how can I contact you?
I like to set clear expectations about communication! Here’s the basics:
Office hours
I don’t have Kickstarter, Twitter or any other social media on my phone. I used to, and I found that it was pretty ruinous for my mental health to be checking things 24/7. Instead, I check for comments and messages first thing in the morning on my laptop (around 8am BST), and periodically through the working day. I don’t usually check anything on the weekend or holidays.
Emergencies
If something can’t wait that long, you can always drop me an email: jack at mousehole dot press. I have that on my phone, and will do my best to get back to you as soon as possible.
Updates
I’ll be posting more while the campaign is running, but during fulfilment you can expect one update a month from me until it’s delivered. Some months will be busier than others, but I will make sure to get something out regardless. Please don’t request an update unless, somehow, a month has passed without word (but this won’t happen!).
Last updated: September 03, 2024 02:51
Why isn't the number of Community pledges equal to the available Heirloom pledges?
There’s no way to automate making more Community pledges available, so I have to go in periodically and update the numbers. I do this every morning alongside my other daily tasks.
Last updated: September 03, 2024 02:51
How are these versions of Artefact and Bucket of Bolts different from the originals?
I’ll do a bigger post on this during the campaign, but they are completely reworked games with a brand new design. Some of the structure is still there, and the overall feeling of the games is similar, but the content is all-new.
Last updated: September 03, 2024 02:51
I already own Artefact and/or Bucket of Bolts. Will I get access to these new editions?
I’ll be updating the existing game pages on itch.io with new versions of the games when they’re ready to be published—if you’re an existing digital owner, you’ll get a free update with all the new content :)
Last updated: September 03, 2024 02:51
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
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When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.